Need a medication refill?
The fastest way to request routine prescription refills is through your pharmacy or the patient portal. Please plan ahead and allow time for review, especially before weekends, holidays, or travel.
Best Way to Request Refills
Start with your pharmacy or patient portal
Most routine refills can be requested electronically through your pharmacy or patient portal. This helps ensure the correct medication, dose, pharmacy, and prescriber information are included.
Contact Your Pharmacy
Your pharmacy can send refill requests electronically, which is often the most accurate and efficient option.
Use the Portal
The patient portal is helpful for refill requests, medication questions, and communication with your care team.
Allow 2–3 Business Days
Please request refills before you run out. Refills may require clinical review, lab monitoring, or an appointment.
Refill Checklist
Please include the right information
Medication name
Dose and directions
Preferred pharmacy
Pharmacy phone number
Prescribing provider
How many pills remain
Any side effects
Recent lab changes
When an Appointment May Be Needed
Some medications require follow-up before refill
Chronic condition medications
Blood pressure, diabetes, thyroid, cholesterol, mood, and other long-term medications may require periodic visits or lab monitoring.
Medication changes or side effects
If your symptoms have changed, your dose is not working, or you are having side effects, a visit may be needed before refilling.
Overdue visits or labs
For patient safety, some prescriptions cannot be continued indefinitely without appropriate follow-up, exam, or lab testing.
Controlled Medications
Controlled substances have stricter refill rules
Certain medications require closer monitoring, scheduled visits, medication agreements, prescription monitoring review, or other safety requirements. These requests may not be handled the same way as routine refills.
Plan Ahead
Please request refills before you run out
For your safety, refill requests are reviewed by the care team. Please allow 2–3 business days and contact your pharmacy first whenever possible.