After-Hours Care at PrimeCare of Novi
When our primary care office is closed, PrimeCare helps guide patients to the right level of care — urgent care, an after-hours message, or emergency care when needed.
Where Should I Go After Hours?
Emergency Room / 911
Go to the ER or call 911 for chest pain, severe breathing problems, stroke symptoms, major injury, severe allergic reaction, or anything life-threatening.
PrimeCare Urgent Care
Use urgent care for non-life-threatening illnesses and injuries such as infections, cuts, sprains, X-rays, rashes, sore throat, flu symptoms, and minor procedures.
Routine Messages
For refills, forms, appointment requests, referrals, routine questions, or non-urgent issues, please leave a message or use the portal. We will respond during business hours.
How to Reach PrimeCare After Hours
For after-hours concerns, call our main office number at (248) 426-7200 and follow the prompts.
Messages can be left for office departments at any time. If your concern is routine, our team will respond during the next business day.
If your issue needs prompt care and is not life-threatening, PrimeCare Urgent Care may be the best option.
Connected Urgent Care in Novi
PrimeCare has an urgent care connected to our practice that can handle many medical problems when the primary care office is not open.
Urgent care can often help with illnesses, injuries, testing, X-rays, minor procedures, and problems that do not require a hospital emergency room.
Common Urgent Care Reasons
- Cold, flu, COVID, and respiratory symptoms
- Sore throat, strep throat, and ear pain
- Sinus infections and bronchitis
- Urinary symptoms
- Rashes, bites, burns, and skin infections
- Sprains, strains, and possible fractures
- Cuts that may need stitches
- School, sports, and work physicals
Routine Problems Can Wait Until Business Hours
Some requests are important but are usually not emergencies. These are best handled during normal office hours so our team can review your chart properly.
Medication Refills
Please request refills before you run out whenever possible.
Appointment Requests
Leave a message or use the portal for scheduling needs.
Forms & Referrals
These requests require staff review and are handled during office hours.
When to Call 911 or Go to the Emergency Room
Do not wait for an office callback if you may be having a medical emergency.
- Chest pain or pressure
- Severe shortness of breath
- Stroke symptoms such as facial droop, weakness, confusion, or trouble speaking
- Severe allergic reaction
- Uncontrolled bleeding
- Major injury or trauma
- Severe abdominal pain
- Loss of consciousness
- Any condition that feels life-threatening
Need Help After Hours?
Call PrimeCare of Novi for after-hours instructions, or visit PrimeCare Urgent Care for non-life-threatening problems that need prompt attention.